Terms & Conditions

1. Acceptance of terms

By booking a service, requesting a quote or using this website, you agree to these general business terms. If you do not agree, please do not book a service.

2. Services and estimates

Motorcity Detailing provides mobile auto detailing services. Prices shown on this site are starting prices and represent estimates, not final quotes. Final pricing depends on vehicle size, the service selected and the vehicle's condition, as disclosed at booking or on your estimate or invoice.

3. Vehicle condition and pre-existing damage

Detailing can reveal pre-existing conditions such as paint defects, clear coat failure, oxidation, prior body work, worn or torn upholstery, cracked trim, loose components, aftermarket accessories and previous repairs. Motorcity Detailing is not responsible for pre-existing damage, wear or defects present before service.

Please disclose known issues before work begins so the process can be adjusted where possible.

4. Customer access and vehicle availability

You are responsible for making the vehicle available at the scheduled time and location, with keys accessible if interior work is included. Delays in access may shorten the service, require rescheduling or affect pricing as disclosed at booking.

5. Mobile service requirements and safe working conditions

Our mobile units arrive with water and power onboard. We do require a legal, safe and reasonably level place to park and work around the vehicle, with enough space to open doors and move around the vehicle.

Service may be declined, paused or rescheduled where conditions are unsafe or where property rules, HOA rules or local regulations do not permit the work.

6. Pricing and additional-condition charges

Vehicles in heavier condition — for example excessive pet hair, sand, biohazards, heavy staining, smoke residue or excessive soiling — may require additional time and product. Any additional charge is discussed with you and disclosed at booking or on your estimate or invoice before that work proceeds.

7. Deposits and booking

Bookings may be made online or by phone. Where a deposit or card-on-file is required to reserve an appointment, the amount and terms are disclosed at booking or on your estimate or invoice.

8. Rescheduling, cancellations and no-shows

We ask for as much notice as possible when you need to reschedule or cancel so the appointment can be offered to another customer. Any applicable notice window, rescheduling terms or no-show terms are those disclosed at booking or on your estimate or invoice.

9. Payment

Payment is due on completion of the service unless other arrangements are confirmed in writing. Accepted payment methods are those disclosed at booking or on your invoice.

10. Results and limitations

Detailing improves the condition and appearance of a vehicle, but results depend on the vehicle's materials, age and history. Removal of stains, odors, scratches, swirls, etching, water spots, oxidation and other defects cannot always be guaranteed, and some conditions can only be improved rather than eliminated.

Where a manufacturer warranty applies to a coating product, its terms are those provided by the manufacturer and disclosed to you in connection with that service.

11. Valuables and personal items

Please remove cash, electronics, documents, firearms, medication and other valuables or personal items before your appointment. Motorcity Detailing is not responsible for personal items left in the vehicle. Items found are set aside and returned where practical.

12. Photos and marketing

We may photograph or record vehicles before, during and after service for quality records and, with appropriate consent, for marketing. Personally identifying details such as license plates and property addresses are avoided or obscured where reasonably possible. If you prefer that your vehicle not be used in marketing, let us know and we will respect that request.

13. Limitation of liability

To the extent permitted by law, Motorcity Detailing's liability in connection with a service is limited to the amount paid for that service. We are not liable for indirect, incidental or consequential losses, including loss of use, loss of time or diminished value claims.

If you believe an issue arose from our work, contact us promptly so it can be reviewed while the condition can still be assessed.

14. Weather and service interruptions

As a mobile service, weather, site conditions, traffic, equipment issues and prior appointments can affect timing. We will notify you as early as possible and offer the next available time when an appointment has to move.

15. Third-party booking and payment tools

Online booking and payment may be handled through third-party providers. Your use of those tools is also subject to their terms and privacy practices, and we do not control their systems.

16. SMS Messaging Terms

All text messages under these terms are sent by MOTORCITY DETAILING LLC, a mobile auto detailing company in Nashville, Tennessee.

Marketing messages: if you consent to marketing text messages, you agree to receive texts from MOTORCITY DETAILING LLC about special offers, discounts and service updates.

Non-marketing messages: if you consent to non-marketing text messages, you agree to receive texts from MOTORCITY DETAILING LLC about service inquiries, appointment follow-ups, booking reminders and service updates.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to unsubscribe. Text HELP for assistance.

Each consent is collected separately through its own optional, unchecked box on our forms, such as our SMS opt-in page. Neither is required to submit a form, and consent is not a condition of purchase.

Participation is limited to users age 18 or older. Wireless carriers are not liable for delayed or undelivered messages.

For support with text messaging, contact MOTORCITY DETAILING LLC by phone or text at 615-267-9007 or by email at info@motorcitydetailsnashville.com. How we handle phone numbers and consent records is described in our Privacy Policy, linked below.

Privacy Policy

17. Website use and privacy

Use of this website, including our contact, quote and opt-in forms, is also governed by our Privacy Policy, which explains what information we collect and how it is used.

18. Intellectual property and site use

The content on this website, including text, photography, video and branding, belongs to Motorcity Detailing or its licensors and may not be copied or reused without permission. You agree not to misuse the site or attempt to interfere with its operation.

19. Governing law

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules.

20. Changes to these terms

These terms may be updated from time to time. The version published on this page applies to bookings made after it is posted.