Privacy Policy

1. Who we are

Motorcity Detailing LLC ("Motorcity Detailing", "we", "us") is a mobile auto detailing company based in Nashville, Tennessee. This policy explains what information we collect through this website and how we use it.

2. Information we collect

When you submit a quote request, contact form, offer signup or SMS opt-in form, we collect the information you enter — typically your first and last name, email address, phone number, vehicle details (year, make, model and condition), your service location or area, the services you are interested in, and any message you include.

We also collect information automatically as you use this website: pages viewed, links clicked, approximate location, device and browser type, referring website, and advertising campaign parameters, through cookies and analytics tools.

You choose what to submit. If you would rather not use a form, you can call or text us instead.

3. Phone numbers and SMS opt-in

If you provide a phone number, we use it to respond to your inquiry and coordinate your appointment.

Text messages from MOTORCITY DETAILING LLC are sent only if you separately check one of the optional SMS consent boxes on one of our forms, such as our SMS opt-in page. Those checkboxes are never pre-selected, are not required to submit the form, and consent is not a condition of purchase.

Marketing consent covers special offers, discounts and service updates. Non-marketing consent covers service inquiries, appointment follow-ups, booking reminders and service updates. The two consents are collected separately, so you can agree to one, both, or neither. Message frequency may vary, and message and data rates may apply.

Reply STOP to any message to unsubscribe from SMS at any time, or text HELP for assistance. We keep a record of when and where each SMS consent was given, and of any opt-out, so we can honor your preferences.

4. Mobile information is never sold or shared

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How we use your information

We use the information you provide to respond to inquiries and provide customer service, prepare quotes, schedule and service appointments, follow up after service, send appointment and service updates, process payment, keep customer and business records, measure website and advertising performance, and — where you have consented — send promotional emails or text messages.

6. Service providers

We use trusted third-party providers to run our website, store form submissions, send email and text messages, manage bookings and customer records, and process payments. These providers only receive the information needed to perform their function on our behalf.

7. Cookies, tracking and analytics

This website uses cookies and similar technologies, including analytics tools such as Google Analytics and advertising measurement tags, to understand how visitors find and use the site and to measure the performance of our advertising. This may include the pages you view, referring links, click identifiers and campaign parameters.

Most browsers let you block or delete cookies. Blocking cookies may affect how parts of the site work.

8. Data retention and security

We keep customer and inquiry records for as long as needed to serve you, keep business records and meet legal obligations. We use reasonable administrative and technical safeguards — including access controls, encrypted transmission and limited staff access — to protect your information, though no method of transmission or storage is completely secure.

9. Your rights and choices

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below.

You can unsubscribe from marketing emails using the link in any email, and stop marketing text messages at any time by replying STOP to any message. Opting out of marketing does not stop messages needed to service an active appointment.

10. Children's privacy

This website and our services are intended for adults. We do not knowingly collect information from children under 13.

11. Changes to this policy

We may update this policy from time to time. The version published on this page is the current one.